60-day guarantee
If the product is not right for you, email hello@cobaltnook.com within 60 days of delivery and we will make it right with a replacement or a refund. One claim per order; we may ask for a photo. The 60 days count from the delivery date shown in your tracking.
What we ask
Tell us what did not work for you and include a photo of the product. We may ask a question or two. The guarantee covers one claim per order, and we may decline claims that look like repeat or bulk use of it. Damaged or defective on arrival? Send photos and we will sort that out first.
How to make a claim
Email hello@cobaltnook.com with your order number, the product, and what did not work for you. We reply within 1–2 business days with the next step.
Refund timing
Approved refunds go back to the original payment method within 5 business days of approval. Your bank or card provider may take a few more days to show it.
Exchanges
If you received the wrong item or a damaged item, contact support with your order number and photos so we can review the issue.
Last updated: 2026.